Note: (Integrated system only) Make sure the version of the integrated InSite Prepress Portal is 10.0, and make sure you run the ICU utility on the integrated InSite Prepress Portal server prior to running the installer of the InSite Creative Workflow.

1. Log on to the Creative Workflow server using the ARAXI account. Do not perform the upgrade using a Remote Desktop connection.

2. If you have not downloaded the TwAm_11.0.0.###.zip file and OraclePatchSet_v1x.zip already, download the files now and save the files to the J: drive on your Creative Workflow server (e.g. j:\ICWStuff folder).
3. Extract the TwAm_11.0.0.###.zip file to the j:\ICWStuff folder.
4. To map a drive to the OraclePatches, follow these steps:
   
   1. Copy the OraclePatchSet_v1x.zip file to the j:\ drive.
   2. Extract the OraclePatchSet_v1x.zip file to the root of the j:\ drive (J:\OraclePatchSet_v1x).
   3. Open a command prompt and type the following command: subst O: j:\OraclePatchSet_v1x
   4. Press Enter.
      Important: Make sure you map the OraclePatchSet_v1x folder, which contains the OraclePatches folder at the root level (and you should see 17 zip files under the OraclePatches folder).
5. In the J:\ICWStuff folder, open the TwAm_11.0.0.###/TwAm folder and double-click setup.exe.
   The InSite TwAm Installer launches and then a warning message about the license key requirement appears.
6. Click OK.
   The InSite TwAm Installer wizard appears.
7. Click Next.
   The InSite Creative Workflow and IIS services stop.

8. On the NT User Account screen, type the password (generally ARAXI). Type it again to confirm it.
   Click Next.

9. On the Summary screen, click Next.
   The installer updates the software on your system.
   Notes: The process is expected to take 10 minutes to 40 minutes depending on the system. During the process, the Installer wizard interface may show "..(Not Responding)" state. That is normal. The installation/upgrade processes are healthily happening behind the scene. Please leave the state and wait; DO NOT abort the installation/upgrade process by force-quitting the installer wizard.
10. The ICCU wizard appears.
11. On the Welcome screen, click Next.

12. On the Configuration Scenario screen, select whether you are configuring a standalone or integrated InSite Creative Workflow server, and click Next.

13. On the Administrative Credentials screen, perform the following actions:

    1. Type the password for the ARAXI account.
       If the system is integrated with a Prepress Portal server, the user name and password must match the user name and password for the INSITE service on the Prepress Portal server and the ARAXI service on the Prinergy server.

    2. If you have moved the server to a domain, select the Domain Account check box, and type the account name in the format: <DOMAIN>\<account user>.

    3. Click Next.

14. (Integrated system only) On the Prinergy Primary server Information screen, type Primary Server Name and Primary Server IP Address, and click Next.

15. (Integrated system only) On the ICU Run Confirmation screen, if you have run the ICU on the InSite Prepress Portal server, select Yes, I have run the ICU utility on the InSite Prepress Portal Server, and click Continue. If you have not run the ICU on the InSite Prepress Portal server, run it now, then select Yes, I have run the ICU utility on the InSite Prepress Portal Server, and click Continue.

16. On the DMZ Mode screen:

    • If the system is integrated, click Next.
      Note: In an integrated system, the Prepress Portal server can be in a DMZ environment, but the InSite Creative Workflow server cannot.

    • If the system is standalone, and if you are putting the server in a DMZ environment, select the Run InSite Creative Server in DMZ mode check box, and click Next.

    • If you are not putting the server in a DMZ environment or if you plan to set up the DMZ environment later, click Next without selecting the check box.

17. (System with tertiary server only) On the Tertiary Server screen, the server that you have configured for storing projects and libraries (other than the InSite Creative Workflow server) is listed. Type the IP address of the tertiary server, select the file access protocol, and click Next.
    If you do not have a tertiary server, this screen does not appear.

18. (Distribution server configuration only) On the Distribution Servers screen, any distribution servers that you have installed and configured (other than the InSite Creative Workflow server) are listed. Select the name of each distribution server, type its IP address, and click Next.
    If you do not have any distribution servers, this screen does not appear.

19. On the ICW Data Model Information screen:
    • If the system is standalone and you want to install the ICW Data Model on a Prinergy server:
      
      1. Select the EnableICW Data Model check box.
      2. Type the Prinergy Server Name and IP Address.
      3. Check Use SSL encryption if needed.
      4. Click Next.
    • If the system is integrated:
      

      1. Select the Enable ICW Data Model check box.
         Note: Prinergy Server Name and IP Address are retrieved from the previous step and they cannot be changed in this step.

      2. Check Use SSL encryption if needed.
      3. Click Next.
    You can leave the check boxes cleared if you are not installing ICW RBA Data Model to a Prinergy server or if you plan to install it later.

20. On the Email Relay Server screen:

    • If the system is standalone:

      • If you are using an email relay server other than Microsoft email relay server:

        1. Check Use default email service checkbox.

        2. Enter the IP address or a Fully Qualified Domain Name (FQDN) of the e-mail relay server

      • If you are using the Microsoft email relay server:

        1. Uncheck Use default email service checkbox.

        2. Enter  the Microsoft email relay server name. It could be smtp.office365.com, but it could also be another server, for example, <yourdomain>.mail.protection.outlook.com might be your mailserver. Please consult your Microsoft 365 Admin Center for more information.
        3. In the Email Address field, Enter one email address in your Microsoft 365 tenant authorized to send mail.
        4. In the Password field, Enter the password for the Email Address account.
        5. In the HTTP Proxy field, if your site is using a proxy for your servers to access the World Wide Web, enter the proxy's URL. Consult your IT department to see if a proxy is being used.
        6. In the HTTP Proxy Port field, enter the port number that the HTTP proxy will accept requests on. Consult your IT department to obtain the information.
    • If the system is integrated, all the information should be copied from ICU on the integrated IPP server. Make sure all the information is correct.

21. Click Next.

22. On the Configuration Summary screen, check that all the actions that you want the ICCU to perform are listed, and click Apply.
    The configuration starts and a progress bar shows the status.

23. (Integrated system only) When the configuration is complete, you will be requested to restart the InSite service on the Prepress Portal server. In the restart message that appears, click OK. Restart the InSite service on the Prepress Portal server as requested in the message.

24. When the configuration is complete, click Diagnostics.
25. On the Diagnostics screen, click Finish.
26. On the Configuration Results screen, check that all the steps display a status of Done, and click Done.
    If a step displays a status of Failed, record the error message, and then continue with the upgrade. When the upgrade is finished, contact your service representative for help diagnosing the problem. You cannot start the InSite Creative Workflow system until the problem is resolved.
27. Click Finish.
28. Click Yes, I want to restart my computer now, and then click Finish.
    The server restarts.
    Note: Depending on the history and the configuration of the system, ICW system (TwAm service) may take 10-15 minutes to startup for the first time after the upgrade.