If you are using the Prinergy Evo Administrator Software

1. Using a factory refine process template, such as Refine to PDF - Factory, refine Activity 18.pdf.
2. Observe the messages in the Process Viewer of the Prinergy Evo Client software.
3. In the Prinergy Evo Administrator Help, follow the procedure to create a compressed file of the system log files.
4. Discuss the recommended procedure you should follow if you ever need to send files to Kodak for further support.
   Depending on your job role and geographic location, the path you follow to get help will be different.

If you are using the Prinergy Evo Client Software

1. Using a factory refine process template, such as Refine to PDF - Factory, refine Activity 18.pdf.
2. Observe the messages in the Process Viewer of the Prinergy Evo Client software.
3. In the Process Viewer, click the View by Process view, highlight the failed process, and then select System > Report Processing Error.
4. In the Problem Description box, type a description of the problem, such as The file Activity 18 failed to refine.
5. Click Set and browse to a share that Prinergy Evo can access (for example, the JobData share).
6. Click Save, and then click OK.
7. Discuss the recommended procedure you should follow if you ever need to send files to Kodak for further support. 
   Depending on your job role and geographic location, the path you follow to get help will be different.